I struggled with figuring out what Unified Service Desk was, this blog post cleared it all up for me.
Turns out its actually an iteration of customer service accelerator (CCA) and customer care desktop (CCD), a set of tools I sparred with a few years ago on a project which took me to Krakow in Poland and Frankfurt in Germany.
Anyways it was nice to see it again and be reminded of the (kind of Frankenstein's monster) product we created from CCA and CCD and the good times I had in Poland and Germany.
Read the article and enjoy
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